Help

HELP

 

 

NEW CUSTOMER

 

If you are a new customer of HEAVYMERCH.EU and you want to shop, we recommend you to register as a first step. Click on the registration box and please fill in all the required information. Registered customers can get interesting benefits, such as: Discounts, Information about news and promotions, They have an overview of their purchases, They can participate in competitions, etc.

 

If you are only interested in a one-time purchase, you can fill out and send the order without registration.

 

 

REGULAR CUSTOMER - REPEATED ORDER.

 

For further purchases, just log in. Click on the Login field and enter your e-mail and password.

The next procedure is similar to the first order.

 

 

Order Procedure:

 

1. Registration (New Customer) / Login (Regular Customer)

2. Select the goods and their quantity.

3. Enter the cart.

4. Check the contents of the cart. The contents of the basket can be edited.

5. Select a payment method.

6. Select the mode of transport.

7. If you are a regular customer and you forgot to log in, log in. If you are a new customer or do not want to register, please fill in your personal data, necessary for processing your order and sending the goods.

8. You can write us a note about the order (optional).

9. Confirm your agreement with the company's business and payment conditions.

10. Confirm the order by clicking on the Order goods field.

 

If you do not want to register, skip point 1) and follow the instructions.

 

After ordering the goods, you will receive an e-mail from us confirming the order and information about your purchase.

 

 

Payment for the goods can be made:

 

1) Transfer to our account / Bank transfer: ČSOB - 4016801118/7500, IBAN: SK09 7500 0000 0040 1680 1118, BIC: CEKOSKBX

The variable symbol is the order / invoice number. If possible, we recommend that you also write the order / invoice number in the note for the payee.

 

2) PAY PAL - Payment via your PayPal account.

Visa, Maestro, Master Card, American Express, PayPal payment cards are also accepted in the PayPal system.

YOU DO NOT HAVE TO HAVE A PAYPAL ACCOUNT FOR A CARD PAYMENT !!! (For some regions / countries, a PayPal account is required by the system)

 

3) Cash on delivery - You will pay for the goods upon receipt of the shipment. ONLY in Slovakia !!!

 

 

TERMS OF DELIVERY

 

We will send the ordered goods together with the Invoice by post as a registered shipment (1st Class) or Cash on Delivery to the delivery address of your choice.

 

Cash on Delivery is available ONLY in Slovakia !!!

 

Personal collection of goods is not possible! We sell goods exclusively in our e-shop and send them by post or courier service!

 

Delivery times.

 

Goods in stock: 1 - 10 days.

 

Goods not in stock: 10 - 30 days.

 

Delivery times are for information only. We send the goods in the shortest possible time. The delivery date may differ, depending on the method of delivery, the customer's place of residence and the utilization of the Post. The maximum delivery time is 30 days.

 

If you receive an info-mail from us about the shipment of goods, but you do not receive it from the post office within the next 7 days, please contact us as soon as possible by e-mail at info@heavymerch.eu . We will confirm the sending of the shipment and provide you with the delivery number of the undelivered shipment, which you can then request from the relevant department of your post office.